Product return

Want to return an item? Fill in the form below. You will get a return number straight away, along with instructions on how to pack and send the item. Before filling it in, please review our return terms.

1. Your details Full name * Email * Phone *

2. Order Order number *

You will find it in the order confirmation email.

Date you received the item *

The 30-day return period starts from this date.

3. Items to return

Product name and model *

Quantity *

Reason for return *

Was the item installed? (optional)

Preferred solution *

The ISH code is at the end of the product name on the website. Add each item separately with its own reason.

4. Comment Anything else we should know? (optional)

Return shipping is paid by the buyer, unless the item is faulty or we sent the wrong one. Consumers may return an item within 14 days of receipt without giving a reason; for orders placed between 18 September and 31 December 2026 we have extended this period to 30 days.

Product return

Request received

What happens next